Terms of service.

Terms of Service & Conditions: Travel Advising Sessions

Travel Advising Sessions: Reservation and Rescheduling Policies

Appointment Reservation Policy

Travel Advising Sessions are reserved through the Studio Di Sarlo Travel Advising scheduling page. Payment for all Travel Advising Session appointments is required in order to reserve the appointment. 

Appointment Confirmation Email & Receipt

Customers will receive an automated appointment confirmation email with purchase confirmation details (your receipt) upon successful completion of your Travel Advising purchase reservation and completion of your purchase transaction on the Studio Di Sarlo website. If you do not receive an appointment confirmation email with your appointment time and purchase confirmation details, please double-check any sub-folders in your inbox (including promotions, updates, and spam folders).

If you need further assistance, please send an email to info@studiodisarlo.com. Please expect a response within two business days.

Rescheduling Policy

If you need to reschedule your Travel Advising Session appointment, please use the rescheduling link in your appointment confirmation email to complete this process.

You may reschedule your appointment up to 8 hours in advance. Please note that rescheduling is subject to availability. 

Multiple Reschedules: You can move your appointment again, as long as you reschedule within at least 8 hours of your new appointment’s start time.

If you need to reschedule within 8 hours or less of your appointment start time, your appointment is considered cancelled, and your appointment is non-refundable due to late cancellation. You will need to rebook another Travel Advising Session and pay the session fee to book another appointment. 

Travel Advising Sessions: Refund & Cancellation Policy

• Travel Advising Sessions are fully cancellable and refundable within 24 hours of purchase.

• Travel Advising Sessions are cancellable and 50% refundable after 24 hours of purchase,up to 24 hours before your appointment start time.

  • Rescheduling is possible up to 8 hours in advance: see the Rescheduling Policy above.

  • Late Cancellations: Cancellation of your appointment within 24 hours is considered a late cancellation and is non-refundable. 

  • Late Reschedules: if you need to reschedule within 8 hours or less of your appointment start time, your appointment is considered cancelled, and your appointment is non-refundable due to late cancellation. You will need to rebook another Travel Advising Session and pay the session fee to book another appointment. 

Travel Advising Sessions: No-Show/Late Policy

No-Shows

Studio Di Sarlo does not refund or rebook clients who no-show or “no-email” prior to the appointment start time.

Clients who arrive 15 minutes late or more to their scheduled Travel Advising Session appointment time are considered a no-show. Studio Di Sarlo reserves the right to end the Zoom session after waiting for 15 minutes past the start of the scheduled Travel Advising Session, and the client will be considered a no-show. 

Late Arrivals

Late arrivals are not entitled to a refund nor to additional session time.

Clients who arrive 15 minutes late or more to their scheduled Travel Advising Session appointment time are considered a no-show. Studio Di Sarlo reserves the right to end the Zoom session after waiting for 15 minutes past the start of the scheduled Travel Advising Session, and the client will be considered a no-show. 

Under special circumstances, Studio Di Sarlo will rebook the appointment. Please send an email to info@studiodisarlo.com within 7 days. Please expect a response within two business days.

Travel Advising Sessions: Satisfaction Policy

If you are not pleased with your Travel Advising Session, there is a seven-day window from the date of service to notify Studio Di Sarlo about the situation. Notification must be done via email (info@studiodisarlo.com) within seven (7) days of the Travel Advising Session appointment date.

Providing a follow-up session is assessed on a case-by-case basis if Studio Di Sarlo is made aware via email (info@studiodisarlo.com) within seven (7) days of the Travel Advising Session appointment date.

If you are unhappy with your travel advising session, please send an email to info@studiodisarlo.com to discuss re-work or refunds options. Emails must be sent within seven (7) days of the Travel Advising Session appointment date.

If notice is given beyond the seventh day from the time of service, a follow-up session will be considered a NEW Travel Advising Session and must be booked with payment on studiodisarlo.com.